Can government interactions ever be smooth? Nations around the world are working on upgrading these citizen services. Anne Petersen, director of experience design at 18F in Chicago, Illinois, USA, says there are multiple barriers to success in customer experience, such as a lack of money, time or in-house expertise. Anne also shares how to help organizations instill a customer-focused approach and how feedback—and your response to it—can increase people’s trust in government.&nbsp;

Can government interactions ever be smooth? Nations around the world are working on upgrading these citizen services. Anne Petersen, director of experience design at 18F in Chicago, Illinois, USA, says there are multiple barriers to success in customer experience, such as a lack of money, time or in-house expertise. Anne also shares how to help organizations instill a customer-focused approach and how feedback—and your response to it—can increase people’s trust in government.&nbsp;

Projectified with PMI

Citizen-Focused Government Transformation

Home to some of the world’s fastest-growing cities, Africa is poised to become a hub for projects—and talent. Bulla Boma, PMP, head of the commercial project management office at MIC Tanzania PLC in Dar es Salaam, Tanzania, discusses the increasing number of infrastructure projects in the country. She also talks about raising awareness of project management and the value project professionals can add. &nbsp;&nbsp;Sheillah Karimi, senior program coordinator—water, sanitation and transport at KfW Development Bank in Nairobi, Kenya, discusses leading a water supply project and how she’ll apply lessons learned to future projects. She also says sustainability will become central to infrastructure investments due to climate change.&nbsp;&nbsp;Key themes[01:02] Africa’s growth, rapid urbanization are leading to more projects[02:09] Projects promoting industrialization in Tanzania[05:39] Increasing awareness of project management and its value[09:32] Organizations striving for innovative, data-driven projects[11:08] Coordination and engagement key in Nairobi water supply project[14:57] Reconciling theory and practical knowledge

Home to some of the world’s fastest-growing cities, Africa is poised to become a hub for projects—and talent. Bulla Boma, PMP, head of the commercial project management office at MIC Tanzania PLC in Dar es Salaam, Tanzania, discusses the increasing number of infrastructure projects in the country. She also talks about raising awareness of project management and the value project professionals can add. &nbsp;&nbsp;Sheillah Karimi, senior program coordinator—water, sanitation and transport at KfW Development Bank in Nairobi, Kenya, discusses leading a water supply project and how she’ll apply lessons learned to future projects. She also says sustainability will become central to infrastructure investments due to climate change.&nbsp;&nbsp;Key themes[01:02] Africa’s growth, rapid urbanization are leading to more projects[02:09] Projects promoting industrialization in Tanzania[05:39] Increasing awareness of project management and its value[09:32] Organizations striving for innovative, data-driven projects[11:08] Coordination and engagement key in Nairobi water supply project[14:57] Reconciling theory and practical knowledge

Africa: New Projects, New Talent

Ahead of International Women’s Day, ProjectifiedTM hosted a roundtable with three women to discuss their experiences leading projects and programs and their hopes for the next generation of women in the profession.   Varsha Advani, PMP, senior technical program manager at Akamai Technologies in Bengaluru, India, talks about the importance of mentorship and how company-structured programs can help build a culture of learning. She also hopes to see more women in management roles moving forward.   Selenne Berthely, PMP, project manager, Banco de México, Mexico City, Mexico, discusses how leaders need both technical and people skills and shares her advice to other women in the profession—remain true to yourself and focus on your team.   Asya Watkins, PMP, manager of pharmaceutical implementations at EnvisionRxOptions and founder of Women Of Project Management in Atlanta, Georgia, USA, discusses how mentorship helped her career and the lessons she learned from being the only woman on some of her teams. She also shares ways men can advocate and support women on project teams.   Anna Tavis, PhD, academic director of human capital management, New York University, New York, New York, USA, shares how organizations can use data-driven metrics and better measurements of collaboration to help gender equity.   Key themes [01:25] Creativity, empathy and freedom make projects challenging and fulfilling [03:33] What leaders need: People skills, relationship building, communication [06:23] Sharing experiences and learning through mentorship [13:58] Advocating for women through partnership on projects, speaking up [17:07] Hopes for the future: More women in management roles [20:49] Measuring performance and impact of an individual on a team

Ahead of International Women’s Day, ProjectifiedTM hosted a roundtable with three women to discuss their experiences leading projects and programs and their hopes for the next generation of women in the profession.   Varsha Advani, PMP, senior technical program manager at Akamai Technologies in Bengaluru, India, talks about the importance of mentorship and how company-structured programs can help build a culture of learning. She also hopes to see more women in management roles moving forward.   Selenne Berthely, PMP, project manager, Banco de México, Mexico City, Mexico, discusses how leaders need both technical and people skills and shares her advice to other women in the profession—remain true to yourself and focus on your team.   Asya Watkins, PMP, manager of pharmaceutical implementations at EnvisionRxOptions and founder of Women Of Project Management in Atlanta, Georgia, USA, discusses how mentorship helped her career and the lessons she learned from being the only woman on some of her teams. She also shares ways men can advocate and support women on project teams.   Anna Tavis, PhD, academic director of human capital management, New York University, New York, New York, USA, shares how organizations can use data-driven metrics and better measurements of collaboration to help gender equity.   Key themes [01:25] Creativity, empathy and freedom make projects challenging and fulfilling [03:33] What leaders need: People skills, relationship building, communication [06:23] Sharing experiences and learning through mentorship [13:58] Advocating for women through partnership on projects, speaking up [17:07] Hopes for the future: More women in management roles [20:49] Measuring performance and impact of an individual on a team

Women in Project Leadership

As expectations for financial services change, legacy institutions and startups alike have to innovate. Andreas Madjari, PMP, project management governance specialist at Erste Group in Vienna, Austria, discusses agile’s role in creating the group’s internet banking platform, George. He also shares a look at the future—from stabilization to more online services.   Alicia Levine, the COO of Chipper Cash based in London, England, discusses the growing investment in fintech in Africa. She also talks about mobile money removing barriers for people who don’t use traditional banks and how new methods of transferring money can help people build digital financial histories.   Key themes [03:11] Empowering teams for agile development [06:47] Innovating to meet customers’ needs with reliability [10:15] Fintech’s growth in Africa  [12:20] How mobile money opened the door for new currency transfer options, digital financial identity [16:10] Fintech in Africa going digital—from banking to currencies

As expectations for financial services change, legacy institutions and startups alike have to innovate. Andreas Madjari, PMP, project management governance specialist at Erste Group in Vienna, Austria, discusses agile’s role in creating the group’s internet banking platform, George. He also shares a look at the future—from stabilization to more online services.   Alicia Levine, the COO of Chipper Cash based in London, England, discusses the growing investment in fintech in Africa. She also talks about mobile money removing barriers for people who don’t use traditional banks and how new methods of transferring money can help people build digital financial histories.   Key themes [03:11] Empowering teams for agile development [06:47] Innovating to meet customers’ needs with reliability [10:15] Fintech’s growth in Africa  [12:20] How mobile money opened the door for new currency transfer options, digital financial identity [16:10] Fintech in Africa going digital—from banking to currencies

Financial Services: Innovation Meets Regulation

From air taxis to bullet trains, what was once thought of as futuristic transportation is now closer to becoming a reality. François-Joseph Van Audenhove, a partner at Arthur D. Little and head of the Future of Mobility Lab in Brussels, Belgium, talks about changing mobility demands—for both people and goods—and the challenges to integrating self-driving cars into the current mobility landscape.     Mike Goodrich, executive director—corporate development and global mergers & acquisitions at General Motors in Detroit, Michigan, USA, led the electric and autonomous vehicle program at GM for several years. He shares how creative problem solving helps project teams working on new tech like autonomous vehicles and the challenges organizations face to gain people’s trust.   Key themes: [05:40] Increasing demand in passenger—and goods—mobility [06:59] Self-driving cars’ effects on mobility systems [11:24] Facing project challenges with collaboration and accountability [12:46] Creative problem solving’s role in first-of-its-kind projects [15:02] Consumer skepticism in the tech—and trust—race

From air taxis to bullet trains, what was once thought of as futuristic transportation is now closer to becoming a reality. François-Joseph Van Audenhove, a partner at Arthur D. Little and head of the Future of Mobility Lab in Brussels, Belgium, talks about changing mobility demands—for both people and goods—and the challenges to integrating self-driving cars into the current mobility landscape.     Mike Goodrich, executive director—corporate development and global mergers & acquisitions at General Motors in Detroit, Michigan, USA, led the electric and autonomous vehicle program at GM for several years. He shares how creative problem solving helps project teams working on new tech like autonomous vehicles and the challenges organizations face to gain people’s trust.   Key themes: [05:40] Increasing demand in passenger—and goods—mobility [06:59] Self-driving cars’ effects on mobility systems [11:24] Facing project challenges with collaboration and accountability [12:46] Creative problem solving’s role in first-of-its-kind projects [15:02] Consumer skepticism in the tech—and trust—race

Transforming Transportation

What does the 2020 jobs scene look like for project professionals? In the season 3 opener of ProjectifiedTM, we get the scoop from Lindsay Scott, PM Network career columnist and co-founder of Arras People in London, England. She discusses the state of the job market as a potential recession looms and how a strong network and working across sectors can help project professionals in times of economic uncertainty. She also talks people skills— including a new focus on empathy and mental health among project leaders.   David Paré, PMP, CTO for healthcare business at DXC Technology in Perth, Australia, discusses how AI will change work. He also offers tips for using champions to sell tech projects.   Key themes: [02:51] Project opportunities during economic uncertainty [08:23] A stronger focus on empathy and mental health [12:36] Understand what you need to learn—and unlearn [15:40] Must-have skills for healthcare projects [16:43] How the AI upheaval will change work [18:46] Managing tech, change and stakeholders

What does the 2020 jobs scene look like for project professionals? In the season 3 opener of ProjectifiedTM, we get the scoop from Lindsay Scott, PM Network career columnist and co-founder of Arras People in London, England. She discusses the state of the job market as a potential recession looms and how a strong network and working across sectors can help project professionals in times of economic uncertainty. She also talks people skills— including a new focus on empathy and mental health among project leaders.   David Paré, PMP, CTO for healthcare business at DXC Technology in Perth, Australia, discusses how AI will change work. He also offers tips for using champions to sell tech projects.   Key themes: [02:51] Project opportunities during economic uncertainty [08:23] A stronger focus on empathy and mental health [12:36] Understand what you need to learn—and unlearn [15:40] Must-have skills for healthcare projects [16:43] How the AI upheaval will change work [18:46] Managing tech, change and stakeholders

2020 Jobs Outlook

There’s a lot of change happening in project management. At PMI’s Global Conference, we talked with project leaders about what’s new and next for 2020—and beyond. They discussed new ways of thinking and what next-gen project professionals mean for the future of work.   Narasimha Acharya, PMP, assistant director in the client technology practice at Ernst & Young in Atlanta, Georgia, USA, talked about adapting to evolving trends and advocating for change.   Mike Palladino, PMP, head of the Agile Center of Excellence at Bristol-Myers Squibb in Paoli, Pennsylvania, USA, discussed how teaching needs to change and encouraged new project managers to accept ambiguity.    Fernando Antonio Oliveira, E2 program director for Embraer in São José dos Campos, Brazil, proposed new ways of working—from how we use data to finding ways to change the world.   Kaustuv Bagchi, head of India operations for oil and gas offshore projects for LT Hydrocarbon Engineering in Mumbai, India, talked about how disruptive technology can help younger project managers learn different skills.   Olivier Schmitt, CEO of The Project Group France SAS in Lyon, discussed how organizations struggle to integrate emerging points of view from up-and-coming project professionals entering the workforce.   Key themes [00:58] Positioning yourself for success in a time of change [02:10] Honing new ways of thinking and adjusting to change [04:56] Using data for prevention instead of reaction  [06:28] Disruptive technology as a teaching tool [08:47] Bringing together new and established ways of working [09:48] Why you should seek a mentor—even if it takes time [12:44] Avoiding the right versus wrong mentality [13:56] How do you want to change the world?

There’s a lot of change happening in project management. At PMI’s Global Conference, we talked with project leaders about what’s new and next for 2020—and beyond. They discussed new ways of thinking and what next-gen project professionals mean for the future of work.   Narasimha Acharya, PMP, assistant director in the client technology practice at Ernst & Young in Atlanta, Georgia, USA, talked about adapting to evolving trends and advocating for change.   Mike Palladino, PMP, head of the Agile Center of Excellence at Bristol-Myers Squibb in Paoli, Pennsylvania, USA, discussed how teaching needs to change and encouraged new project managers to accept ambiguity.    Fernando Antonio Oliveira, E2 program director for Embraer in São José dos Campos, Brazil, proposed new ways of working—from how we use data to finding ways to change the world.   Kaustuv Bagchi, head of India operations for oil and gas offshore projects for LT Hydrocarbon Engineering in Mumbai, India, talked about how disruptive technology can help younger project managers learn different skills.   Olivier Schmitt, CEO of The Project Group France SAS in Lyon, discussed how organizations struggle to integrate emerging points of view from up-and-coming project professionals entering the workforce.   Key themes [00:58] Positioning yourself for success in a time of change [02:10] Honing new ways of thinking and adjusting to change [04:56] Using data for prevention instead of reaction  [06:28] Disruptive technology as a teaching tool [08:47] Bringing together new and established ways of working [09:48] Why you should seek a mentor—even if it takes time [12:44] Avoiding the right versus wrong mentality [13:56] How do you want to change the world?

Change—What’s Next for Project Management

As technology evolves, so does the way we work. At PMI Global Conference, Bob Safian, founder of The Flux Group and former editor-in-chief of Fast Company, talked about how technologies like artificial intelligence and machine learning present project leaders with new opportunities—as well as new risks. He also discussed the factors fueling The Project Economy—and why as the world of work continues to shift, the most important skill is the ability to keep learning.   Key themes: [01:01] Why we’re moving to The Project Economy [03:17] Technology’s effect on business [06:51] Risks project leaders face as the world of work evolves [10:08] New opportunities coming from The Project Economy [12:13] The new needed skill: Continue learning new skills [13:28] How projects can leave a lasting legacy

As technology evolves, so does the way we work. At PMI Global Conference, Bob Safian, founder of The Flux Group and former editor-in-chief of Fast Company, talked about how technologies like artificial intelligence and machine learning present project leaders with new opportunities—as well as new risks. He also discussed the factors fueling The Project Economy—and why as the world of work continues to shift, the most important skill is the ability to keep learning.   Key themes: [01:01] Why we’re moving to The Project Economy [03:17] Technology’s effect on business [06:51] Risks project leaders face as the world of work evolves [10:08] New opportunities coming from The Project Economy [12:13] The new needed skill: Continue learning new skills [13:28] How projects can leave a lasting legacy

Transformation—The Future of Work

Almost every executive is talking transformation. But the real test is whether project leaders can make it a reality. Two leaders from the Brightline Initiative discuss why successful transformations are really about bringing people together—and winning over their hearts and minds.   Ricardo Vargas, PMI-RMP, PMI-SP, PMP, executive director of the Brightline Initiative, discussed how organizations need to focus on people and culture—not just technology—during transformations. And that starts with getting executives and project teams on the same page.   Tahirou Assane, PMP, director of operations for the Brightline Initiative, shared how finding internal champions to back transformation initiatives will help keep things on track and build more buy-in. He also discussed how organizations need to prepare employees to accept, adopt and embrace change as the new normal.   Key themes: [00:22] Challenges to transformation [01:22] Putting people, culture at the center of transformations [03:00] How internal champions can increase buy-in [04:17] Accepting and embracing transformations as the new standard [07:25] Getting executives and project teams on the same page

Almost every executive is talking transformation. But the real test is whether project leaders can make it a reality. Two leaders from the Brightline Initiative discuss why successful transformations are really about bringing people together—and winning over their hearts and minds.   Ricardo Vargas, PMI-RMP, PMI-SP, PMP, executive director of the Brightline Initiative, discussed how organizations need to focus on people and culture—not just technology—during transformations. And that starts with getting executives and project teams on the same page.   Tahirou Assane, PMP, director of operations for the Brightline Initiative, shared how finding internal champions to back transformation initiatives will help keep things on track and build more buy-in. He also discussed how organizations need to prepare employees to accept, adopt and embrace change as the new normal.   Key themes: [00:22] Challenges to transformation [01:22] Putting people, culture at the center of transformations [03:00] How internal champions can increase buy-in [04:17] Accepting and embracing transformations as the new standard [07:25] Getting executives and project teams on the same page

Transformation—Turning Innovation Into Reality

As the business world changes, so too does project management. At PMI’s Global Conference 2019, project and program leaders shared how the profession has evolved, discussed the must-have skills and looked back at some of the projects that inspired them.   Fernando Antonio Oliveira, of Embraer in São José dos Campos, Brazil, and Shobhna Raghupathy, PMP, with Proficient Project Consulting Inc. in Atlanta, Georgia, USA, shared how Apollo 11 and the World Wide Web influenced them.   Laila Faridoon with the PMI UAE chapter in Dubai in the United Arab Emirates and Vinod Kumar Paidakula, PMI-ACP, PMP, PgMP, with KLC Consulting in Tallahassee, Florida, USA, discussed how project management has evolved with the mainstreaming of agile and the introduction of disruptive technologies.   Narasimha Acharya, PMP, of Ernst & Young in Atlanta, Georgia, USA, talked about how technologies like artificial intelligence can change the profession—he believes for the better. Marc Lahmann with PwC Switzerland in Zurich shared how organizations are using simple AI, such as automation or chat bots, as well as advanced AI, like machine learning, predictive and fully autonomous project management.   Taiwo Abraham, PMP, with Horizant and Algonquin College in Ottawa, Ontario, Canada, discussed the new must-have skills like strategic thinking and how volunteering can help project professionals gain experience.   Key themes [00:22] Highlights from PMI’s Global Conference 2019 [01:43] Inspirational and influential projects [05:32] Agile going mainstream [08:23] Technology’s impact: Transformation, tools and more [10:14] AI—both simple and complex—in project management [13:01] Broader roles lead to skill shift for project leaders

As the business world changes, so too does project management. At PMI’s Global Conference 2019, project and program leaders shared how the profession has evolved, discussed the must-have skills and looked back at some of the projects that inspired them.   Fernando Antonio Oliveira, of Embraer in São José dos Campos, Brazil, and Shobhna Raghupathy, PMP, with Proficient Project Consulting Inc. in Atlanta, Georgia, USA, shared how Apollo 11 and the World Wide Web influenced them.   Laila Faridoon with the PMI UAE chapter in Dubai in the United Arab Emirates and Vinod Kumar Paidakula, PMI-ACP, PMP, PgMP, with KLC Consulting in Tallahassee, Florida, USA, discussed how project management has evolved with the mainstreaming of agile and the introduction of disruptive technologies.   Narasimha Acharya, PMP, of Ernst & Young in Atlanta, Georgia, USA, talked about how technologies like artificial intelligence can change the profession—he believes for the better. Marc Lahmann with PwC Switzerland in Zurich shared how organizations are using simple AI, such as automation or chat bots, as well as advanced AI, like machine learning, predictive and fully autonomous project management.   Taiwo Abraham, PMP, with Horizant and Algonquin College in Ottawa, Ontario, Canada, discussed the new must-have skills like strategic thinking and how volunteering can help project professionals gain experience.   Key themes [00:22] Highlights from PMI’s Global Conference 2019 [01:43] Inspirational and influential projects [05:32] Agile going mainstream [08:23] Technology’s impact: Transformation, tools and more [10:14] AI—both simple and complex—in project management [13:01] Broader roles lead to skill shift for project leaders

Transformation—Project Management Evolves

Are you ready for The Project Economy? At PMI Global Conference 2019, PMI President and CEO Sunil Prashara discussed how global trends like population growth and alternative energy are driving The Project Economy, the new opportunities coming from AI and other disruptive technologies, and how project and program managers can prepare themselves for the future. Key Themes [01:47] Global trends influencing project work [04:30] Work is changing: From lifelong careers to project-based roles [06:00] Needed skill sets in a shifting project landscape [06:52] How automation, AI can lead to opportunities in project management [07:45] Preparing for the future of The Project Economy

Are you ready for The Project Economy? At PMI Global Conference 2019, PMI President and CEO Sunil Prashara discussed how global trends like population growth and alternative energy are driving The Project Economy, the new opportunities coming from AI and other disruptive technologies, and how project and program managers can prepare themselves for the future. Key Themes [01:47] Global trends influencing project work [04:30] Work is changing: From lifelong careers to project-based roles [06:00] Needed skill sets in a shifting project landscape [06:52] How automation, AI can lead to opportunities in project management [07:45] Preparing for the future of The Project Economy  

PMI Global Conference—Welcome to The Project Economy

As PMI celebrates its 50th anniversary, we look back at some of the most influential projects of the past 50 years. Guests discuss how these projects led to new ways of thinking, new technologies and how they changed the world.   Ahmed Bouzid, the former head of product on Amazon’s Alexa team, shares what inspired the project. Plus, he talks about how focusing on a minimum viable product helped the team gain feedback from customers—and ultimately deliver a mega-successful product.     Antti Heinonen, former director of banknotes at the European Central Bank, discusses how the team made the largest currency changeover of all time happen—without a glitch.   Aristides Patrinos, former director of biological and environmental research at the U.S. Department of Energy, talks about the inspiration for the Human Genome Project and what it could mean for medicine in the future.    Ilya Marotta, the Panama Canal’s chief operating officer, shares why the project to expand the canal was so important to the country, and how clear structure and strong leadership helped keep team members on track.   Key themes [00:23] Most influential projects of the past 50 years [03:12] Q&A with Amazon’s voice assistant Alexa [05:41] Focusing on minimum viable product and customer feedback [07:46] Hopes for Alexa—and her role in human interaction [09:39] How the euro was launched [11:23] Taking exceptional measures to prepare billions of coins and banknotes [14:29] The euro’s role in cultural change [16:03] Inspiration for the Human Genome Project [17:47] A new approach and specific roles for scientific researchers [19:59] A completed genome sequence: what followed and what’s to come [21:26] The importance of the Panama Canal expansion to the country’s economy [22:42] Building a project team that could deliver on time

As PMI celebrates its 50th anniversary, we look back at some of the most influential projects of the past 50 years. Guests discuss how these projects led to new ways of thinking, new technologies and how they changed the world.   Ahmed Bouzid, the former head of product on Amazon’s Alexa team, shares what inspired the project. Plus, he talks about how focusing on a minimum viable product helped the team gain feedback from customers—and ultimately deliver a mega-successful product.     Antti Heinonen, former director of banknotes at the European Central Bank, discusses how the team made the largest currency changeover of all time happen—without a glitch.   Aristides Patrinos, former director of biological and environmental research at the U.S. Department of Energy, talks about the inspiration for the Human Genome Project and what it could mean for medicine in the future.    Ilya Marotta, the Panama Canal’s chief operating officer, shares why the project to expand the canal was so important to the country, and how clear structure and strong leadership helped keep team members on track.   Key themes [00:23] Most influential projects of the past 50 years [03:12] Q&A with Amazon’s voice assistant Alexa [05:41] Focusing on minimum viable product and customer feedback [07:46] Hopes for Alexa—and her role in human interaction [09:39] How the euro was launched [11:23] Taking exceptional measures to prepare billions of coins and banknotes [14:29] The euro’s role in cultural change [16:03] Inspiration for the Human Genome Project [17:47] A new approach and specific roles for scientific researchers [19:59] A completed genome sequence: what followed and what’s to come [21:26] The importance of the Panama Canal expansion to the country’s economy [22:42] Building a project team that could deliver on time

Innovation—Inside 4 of the 50 Most Influential Projects

We live in an era of instant gratification—and it’s redefined the customer experience. Guests discuss how technology has changed customer expectations and the innovations that are helping organizations provide faster, more personalized service.    Sindhu Joseph, CEO and founder of CogniCor Technologies in San Francisco, California, USA, outlines how artificial intelligence can help organizations deliver on-demand customer service.   Members of the PMO team at Triglav Group in Ljubljana, Slovenia explain how digitizing and centralizing customer data helped transform Triglav’s customer experience.   Borislav Tadić, PMP, vice president responsible for transformation and board member support for data protection, legal and compliance at Deutsche Telekom in Bonn, Germany, discusses how taking a more holistic approach—and getting every department involved—can help an organization offer a better customer experience.   Key Themes: [00:23] Evolving customer expectations  [02:46] How AI can enhance customer service [06:13] Creating more customized customer interactions [08:14] Case study: Triglav’s digital transformation [12:57] Delivering transparency, personalization, simplicity [15:03] Taking a holistic approach to customer experience [17:48] Simplifying processes creates better customer experiences

We live in an era of instant gratification—and it’s redefined the customer experience. Guests discuss how technology has changed customer expectations and the innovations that are helping organizations provide faster, more personalized service.    Sindhu Joseph, CEO and founder of CogniCor Technologies in San Francisco, California, USA, outlines how artificial intelligence can help organizations deliver on-demand customer service.   Members of the PMO team at Triglav Group in Ljubljana, Slovenia explain how digitizing and centralizing customer data helped transform Triglav’s customer experience.   Borislav Tadić, PMP, vice president responsible for transformation and board member support for data protection, legal and compliance at Deutsche Telekom in Bonn, Germany, discusses how taking a more holistic approach—and getting every department involved—can help an organization offer a better customer experience.   Key Themes: [00:23] Evolving customer expectations  [02:46] How AI can enhance customer service [06:13] Creating more customized customer interactions [08:14] Case study: Triglav’s digital transformation [12:57] Delivering transparency, personalization, simplicity [15:03] Taking a holistic approach to customer experience [17:48] Simplifying processes creates better customer experiences

Transformation—The Evolving Customer Experience

The world is changing fast. And big changes come with new risks—and new security vulnerabilities. Guests discuss emerging threats, what projects introduce the most security risk and how organizations can protect themselves. Albert Torres, PMP, cybersecurity program manager at Lockheed Martin in San Antonio, Texas, USA, outlines how to keep cloud-based projects secure. Kimberly Valentine, program manager for the office of the chief information security officer (CISO) and senior manager overseeing cybersecurity operations at Brunswick Corp., based in Denver, Colorado, USA, shares how she’s integrating cybersecurity reviews into the organization’s project planning process. Retired Air Force Brigadier Gen. Greg Touhill, president of Cyxtera Federal Group in Washington, D.C., was the United States’ first CISO during the Obama administration. He discusses what he learned during his time in public service and the greatest threats organizations need to defend against.   Key Themes: [00:22] Cybersecurity risks—and potential costs [03:14] Securing cloud-based projects [05:39] Creating a unified front [07:13] Building a cybersecurity culture [10:27] Lessons from the United States’ first CISO [14:15] Organizations face threats from outside and within [19:11] Strategies to succeed in security-focused projects

The world is changing fast. And big changes come with new risks—and new security vulnerabilities. Guests discuss emerging threats, what projects introduce the most security risk and how organizations can protect themselves. Albert Torres, PMP, cybersecurity program manager at Lockheed Martin in San Antonio, Texas, USA, outlines how to keep cloud-based projects secure. Kimberly Valentine, program manager for the office of the chief information security officer (CISO) and senior manager overseeing cybersecurity operations at Brunswick Corp., based in Denver, Colorado, USA, shares how she’s integrating cybersecurity reviews into the organization’s project planning process. Retired Air Force Brigadier Gen. Greg Touhill, president of Cyxtera Federal Group in Washington, D.C., was the United States’ first CISO during the Obama administration. He discusses what he learned during his time in public service and the greatest threats organizations need to defend against.   Key Themes: [00:22] Cybersecurity risks—and potential costs [03:14] Securing cloud-based projects [05:39] Creating a unified front [07:13] Building a cybersecurity culture [10:27] Lessons from the United States’ first CISO [14:15] Organizations face threats from outside and within [19:11] Strategies to succeed in security-focused projects

Strategy—Trends in Cybersecurity

Predictive modeling. Augmented reality. Digital twin. Disruptive tech is changing the game for construction projects. Guests discuss how technology has helped them work more efficiently, create safer job sites and make better business decisions. Colin Cagney, PMP, director in KPMG’s major projects advisory practice in Phoenix, Arizona, USA, discusses how data analytics can help organizations prevent accidents and improve project outcomes. Monica Sosa, senior associate and project manager at Corgan in Culver City, California, USA, outlines how her organization used 3D cameras and augmented reality glasses to spot potential design flaws on an airport expansion project. Arsen Safaryan, head of building information modeling and digital construction at ALEC in Dubai, UAE, talks about what it takes to get new technology adopted across an organization—and what innovations are delivering the most value.     Key themes: [00:22] Trends in construction technology [04:13] Using data to inform project decisions [05:24] How data analysis can make job sites safer [08:36] Piloting disruptive technology [13:17] Top innovations influencing construction projects [15:29] Adopting new tech across an organization [18:41] In-demand skills for the future

Predictive modeling. Augmented reality. Digital twin. Disruptive tech is changing the game for construction projects. Guests discuss how technology has helped them work more efficiently, create safer job sites and make better business decisions. Colin Cagney, PMP, director in KPMG’s major projects advisory practice in Phoenix, Arizona, USA, discusses how data analytics can help organizations prevent accidents and improve project outcomes. Monica Sosa, senior associate and project manager at Corgan in Culver City, California, USA, outlines how her organization used 3D cameras and augmented reality glasses to spot potential design flaws on an airport expansion project. Arsen Safaryan, head of building information modeling and digital construction at ALEC in Dubai, UAE, talks about what it takes to get new technology adopted across an organization—and what innovations are delivering the most value.     Key themes: [00:22] Trends in construction technology [04:13] Using data to inform project decisions [05:24] How data analysis can make job sites safer [08:36] Piloting disruptive technology [13:17] Top innovations influencing construction projects [15:29] Adopting new tech across an organization [18:41] In-demand skills for the future

Innovation—The Future of Construction

Projectified with PMI is your guide to the future of project management. Created by Project Management Institute, this podcast is for people who lead strategic initiatives and collaborate on teams to deliver value to their organizations. It features dynamic thought leaders and practitioners who share their real-world experiences and expertise to inform, inspire and prepare you for success.

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