In this series, Julian Birkinshaw, Professor of Strategy and Entrepreneurship at London Business School, cuts through the hyperbole and scaremongering to explore the practical applications of Artificial Intelligence. How are companies actually using AI today? What practical problems is it solving? What are the challenges and opportunities? In this episode, Julian hosts PV Kannan, Co-Founder and CEO of San-Jose-based software firm [24]7.ai and a recognised leader in global customer services, a field in which he pioneered the use of chatbots and AI. They discuss how AI can help keep ever-more demanding customers delighted and coming back for your products.

London Business School Review

The reality of AI: can the bots keep your customer delighted?

Juan Andrade (EMBA2018) of Rebank had a clear idea of what he wanted out of London Business School. Before LBS he also had a clear blueprint for his start-up and despite not holding an undergraduate degree he applied looking for that something extra. In this podcast he chats to LBS’ Jeff Skinner about why the EMBA proved to be the experience he needed. After graduating, he executed a refined strategy, successfully launching Rebank with Simon White. Rebank gives you a complete view of your business banking and optimises the way you make payments - without forcing you to switch banks.

Start-up diaries - Do I need an Executive MBA?

How has the US business environment changed? How are foreign businesses affected? What is the future of US-EU relations? What should we expect in 2020, a presidential election year? Linda Yueh, Adjunct Professor of Economics at London Business School, hosts Anthony Gardner, LBS Masters in Finance alumnus and former US Ambassador to the European Union. In this role, Anthony was intimately involved in the transatlantic trade negotiations, data privacy, digital economy, sanctions and energy security from 2014 to 2017. Stars with Stripes, his behind-the-scenes book on the US-EU diplomatic relationship, is published by Palgrave Macmillan: http://bit.ly/StarsWithStripes Discover more articles, podcasts and films exploring what’s happening inside the global economy at www.london.edu/globalminds or follow #GlobalMinds on social media. Follow us on social media: twitter.com/LBS www.linkedin.com/school/london-business-school/ www.facebook.com/LondonBusinessSchool/

Inside the global economy – What next for the US?

How are financial services changing in a world of ultra-low interest rates, rising competition and continued regulatory pressures? Richard Portes, Professor of Economics and Academic Director of the AQR Asset Management Institute at London Business School, hosts a three-part series exploring the future of banking and investing. In this episode, Richard talks to Rita Liu, CEO of Alipay UK, the world's leading payment and lifestyle platform serving more than 1.2 billion users around the world. In a wide-ranging conversation, they discuss: • The role Alipay plays in the Chinese financial system [01:30] • The importance of protecting user privacy and security [03:57] • The digital payments trend in China [05:37] • How Alipay is tapping blockchain technology [07:14] • Collaborations with traditional banking in China and the UK [08:59] • Rita’s role as Director of Alipay’s sports marketing globally [16:18] • Interactions and communication with regulators [18:33] Discover more articles, podcasts and films exploring what’s happening inside the global economy at www.london.edu/globalminds or follow #GlobalMinds on social media. Follow us on social media: twitter.com/LBS www.linkedin.com/school/london-business-school/ www.facebook.com/LondonBusinessSchool/

Inside the global economy – Is digital changing the banking ecosystem?

How are financial services changing in a world of ultra-low interest rates, rising competition and continued regulatory pressures? Richard Portes, Professor of Economics and Academic Director of the AQR Asset Management Institute at London Business School, hosts a three-part series exploring the future of banking and investing. In this episode, Richard speaks to Michael Mendelson, a Principal at AQR Capital Management, a global quantitative investment management firm. In a wide-ranging conversation, they discuss: • How the asset management industry is evolving to manage new risks [01:15] • Leverage, systemic risk and regulatory intervention [06:38] • Michael’s thoughts on how regulators should measure leverage [24:07] • The industry’s move into passive investment and how that affects quant firms like AQR [27:43] • How ESG considerations influence asset managers’ portfolio choices [29:01] • Michael’s reflections on pursuing a career in asset management today [33:04] Discover more articles, podcasts and films exploring what’s happening inside the global economy at www.london.edu/globalminds or follow #GlobalMinds on social media. Follow us on social media: twitter.com/LBS www.linkedin.com/school/london-business-school/ www.facebook.com/LondonBusinessSchool/

Inside the global economy – What is the future of asset management?

How are financial services changing in a world of ultra-low interest rates, rising competition and continued regulatory pressures? Richard Portes, Professor of Economics and Academic Director of the AQR Asset Management Institute at London Business School, hosts a three-part series exploring the future of banking and investing. In this episode, Richard speaks to Jean Pierre Mustier, the Group Chief Executive Officer of UniCredit, the largest Italian bank by assets, one of the largest banks in Europe by market share and Europe’s second largest lender to SMEs. In a wide-ranging conversation, they discuss: • Overbanking and consolidation in the European banking sector [01:12] • Whether, and why, a European Banking Union is needed [05:56] • The sources of weakness for European banks: low profitability, regulation (such as Basel IV), capital requirements for systemically important financial institutions (SIFI), competition from GAFA (Google, Amazon, Facebook, Apple)? [10:52] • The link between non-bank financial intermediation, also known as shadow banking, and systemic risk [19:04] • The real impact of macroprudential regulation, particularly the countercyclical capital buffer (CCyB) [23:25] • How to avoid the ‘diabolic loop’ between sovereign and bank credit risk [28:42] Discover more articles, podcasts and films exploring what’s happening inside the global economy at www.london.edu/globalminds or follow #GlobalMinds on social media. Follow us on social media: twitter.com/LBS www.linkedin.com/school/london-business-school/ www.facebook.com/LondonBusinessSchool/

Inside the global economy – Are European banks under threat?

In this episode of the Start-up Diaries podcast series, LBS’s Jeff Skinner is joined by two of the three founders of Stotles (John Witt and Taj Kamranpour) to talk about their journey from consultants to tech founders. For information about entrepreneurship at LBS, please check: London.edu/innovation

Start-up diaries – From consultants to tech founders

Worldwide Alumni Celebration is the annual celebration of London Business School's incredible network of 44,000 international alumni, connecting our community of diverse minds around the globe. Our 2019 event in London focused on the consequences of Brexit for the British economy and business leaders. Hélène Rey, Lord Raj Bagri Professor of Economics at London Business School, led a panel discussion with our guest speakers: · Dale Murray CBE, Partner at Founders Intelligence · The Rt Hon Rory Stewart OBE MP, Member of Parliament for Penrith and The Border · Sebastian Mallaby, Paul A. Volcker Senior Fellow for International Economics at the Council on Foreign Relations. Check out the charts on the impact of Brexit on UK business here: bit.ly/BrexitCharts Discover more articles, podcasts and films exploring what’s happening inside the global economy at www.london.edu/globalminds or follow #GlobalMinds on social media. Follow us on social media: twitter.com/LBS www.linkedin.com/school/london-business-school/ www.facebook.com/LondonBusinessSchool/

What does Brexit mean for business? | Event audio

Worldwide Alumni Celebration is the annual celebration of London Business School's incredible network of 44,000 international alumni, connecting our community of diverse minds around the globe. Our 2019 event in Dubai focused on how private equity funds can play an integral role in supporting and generating economic growth in the UAE and the MENA region. Florin Vasvari, Professor of Accounting and Academic Director of the Private Equity research centre at London Business School, led a panel discussion with our guest speakers: · Sheikh Maktoum Hasher Maktoum Al Maktoum, Chairman of the Dubai International Holding Company · Iyad Malas, Partner at Gateway Partners · Omnia Kelig, Chairwoman and Managing Director of Naeem Financial Investments Discover more articles, podcasts and films exploring what’s happening inside the global economy at www.london.edu/globalminds or follow #GlobalMinds on social media. Follow us on social media: twitter.com/LBS www.linkedin.com/school/london-business-school/ www.facebook.com/LondonBusinessSchool/

Can private equity support growth in the Middle East? | Event audio

Worldwide Alumni Celebration is the annual celebration of London Business School's incredible network of 44,000 international alumni, connecting our community of diverse minds around the globe. At our 2019 even in New York, Elias Papaioannou, Professor of Economics at London Business School, discussed the driving forces behind populism. Discover more articles, podcasts and films exploring what’s happening inside the global economy at www.london.edu/globalminds or follow #GlobalMinds on social media. Follow us on social media: twitter.com/LBS www.linkedin.com/school/london-business-school/ www.facebook.com/LondonBusinessSchool/

What drives populism? | Event audio

How are technology and longevity affecting the labour market and our working lives? What do these changes mean for individuals, business and governments? Andrew Scott, Professor of Economics at London Business School and co-author of the best-selling The 100 Year Life, hosts Sir Christopher Pissarides, Regius Professor of Economics at the London School of Economics and recipient of the Nobel Prize in Economic Sciences in 2010. Discover more articles, podcasts and films exploring what’s happening inside the global economy at london.edu/globalminds or follow #GlobalMinds on social media. Follow us on social media: twitter.com/LBS www.linkedin.com/school/london-business-school/ www.facebook.com/LondonBusinessSchool/

Inside the global economy – What will happen to our jobs?

Will China develop into a wealthy economy and escape the perils of the middle income trap? With the prospect of one-fifth of humanity becoming prosperous, this transition has the potential to transform not only the livelihoods of people in China, but also the world economy. Linda Yueh, Adjunct Professor of Economics at London Business School, hosts Lin Li, Chief Economist, Managing Director and Head of Asset Allocation Strategy Research at CreditEase Wealth Management, and Angus Knowles-Cutler, Vice Chairman and Chinese Services Group Leader at Deloitte. Discover more articles, podcasts and films exploring what’s happening inside the global economy at london.edu/globalminds or follow #GlobalMinds on social media.

Inside the global economy - Can China grow rich?

What changes and opportunities are emerging in the business sector in China? What needs to be done to further advance China’s economic reforms? Linda Yueh, Adjunct Professor of Economics at London Business School, hosts David Wei, Chairman and Founding Partner of Vision Knight Capital, and Matthew Rous, Chief Executive of the China-Britain Business Council. Discover more articles, podcasts and films exploring what’s happening inside the global economy at www.london.edu/globalminds or follow #GlobalMinds on social media. Follow us on social media: twitter.com/LBS www.linkedin.com/school/london-business-school/ www.facebook.com/LondonBusinessSchool/

Inside the global economy - Is China opening up?

Is Europe facing a recession? What risk factors can lead to a global financial crisis? What are the possible policy responses? Linda Yueh, Adjunct Professor of Economics at London Business School, hosts eminent London Business School academics Hélène Rey, Lord Raj Bagri Professor of Economics, and Lucrezia Reichlin, Professor of Economics and Chairman and Co-Founder of Now-Casting Economics. Discover more articles, podcasts and films exploring what’s happening inside the global economy at www.london.edu/globalminds or follow #GlobalMinds on social media. Follow us on social media: https://twitter.com/LBS https://www.linkedin.com/school/london-business-school/ https://www.facebook.com/LondonBusinessSchool/

Inside the global economy - Is Europe heading into a crisis?

In this series, Julian Birkinshaw, Professor of Strategy and Entrepreneurship at London Business School, cuts through the hyperbole and scaremongering to explore the practical applications of Artificial Intelligence. How are companies actually using AI today? What practical problems is it solving? What are the challenges and opportunities? In this episode, Julian hosts Shamus Rae, CEO at Engine B, and Farhan Lalji, a guest lecturer at London Business School and Director of Venture Partnership with the Anthemis Group, for a conversation on the impact of AI innovation on professional services firms.

The reality of AI: will AI upend the world of professional services?

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